Customer Feedback


I must say....As a customer, I am completely impressed by the technical support given to us since last Friday night when our problem occurred. It started with my original call to your distributor Dean from HomeGymEquipment, who took the time outside of business hours to call us back to see what our issues were. After Dean gave us the relevant information for the technical support assistance avenue, we were again impressed with the timely manner that you responded to let us know that they had referred our issue to their technical support team and that we would be contacted shortly. We were indeed contacted today ( Monday) with 3 possible fixes. The problem ended up being the advice of pressing the reset button on the main control board. After executing this procedure everything returned to normal. So in summary.... Our problem occurred after hours on a Friday night and our problem was fixed by the following Monday night and in between there was a weekend. A superior level of technical support I must say. I wish your business every success, with support like this you deserve it. Kindest Regards and Thank you....!!!! Dave and Donna
product: Boost Treadmill
Dave and Donna Drain, Brisbane Qld | 03/07/2012

Fabulous treadmill at such a great price! unbelievable customer service.....all queries are responded to in next to no time...this treadmill is much easier in setting up than I expected....will DEFINITELY be back if need be and will recommend to anyone...
product: Boost treadmill
ksenia , Regents Park | 03/07/2012

We are very satisfied with the product and extremely happy with the service provided by the company. Sudarshan
product: life span boost treadmill
sudarshan sripathi, east oakleigh & victoria | 02/07/2012

Thanks dean the treadmill is awesome delivery was prompt and the service was great thanks again jodie summers
product: boost treadmill
jodie summers, old | 02/07/2012

Dean answered the phone and got me a better deal on delivery a bloody good price on the weights and delivery made me happy and wanting to use his store again rather than trying all the local outlets with higher prices thanks
product: SET OF FREE WEIGHTS
Andrew Robinson, Klemzig SA | 02/07/2012

All working great, quick delivery(given the distance) and machine is ideal for what i needed it for.
product: Traction R Treadmil
Vikki Marshall, Bermagui/NSW | 02/07/2012

I love our new treadmill. Got it at a great price and it arrived quickly, thanks for the great service!
product: Lifespan Boost Treadmill
Melanie Eastley, Newnham,Tas | 02/07/2012

Would highly recommend purchasing from these guys their service was very professional, fast correspondence & cheap freight cost. We are really happy with everything, thank you. Deb.
product: Boost treadmill
Deb Kelly, South Australia  | 02/07/2012

Thanks for the great customer service and quick response!
product: SP450 Spin Bike
Heidi, Sivlerwater NSW | 02/07/2012

Great purchasing experience! Chaps at HomeGym communicated well, had good prices, and fast delivery. Definately recommended for online purchasing. Thanks guys
product: MF2000 Bench and Weight Set
Tony, Sydney/NSW | 02/07/2012

Great product, speedy delivery & happy overall :)
product: Traction-R Treadmill
Mel Smith, Belmont North NSW | 02/07/2012

Great machine. Exactly what I wanted. Has all the features I could need and quality of it seems excellent. Delivery was very prompt too. Many thanks.
product: Lifespan TractionR treadmill
Karen Ellis, Wollongong NSW | 02/07/2012

Dean, Your level of customer service was exceptional; you kept me informed of any delays, it arrived when you said it would and best of all you helped me make the right choice with the spin bike. It was easy to put together and does the job expected. The quality appears comparable to those in the shops at more than double.
product: Spin Bike SP150
Tony R, Queensland | 02/07/2012

excellent service from dean all the way through from first contact to the final delivery, found product easy to assemble and satisfactory to use would recommend this bike and deans business to any one.......
product: recumbant exercise bike
geoff macdonald, port augusta sth australia 5700 | 02/07/2012

Purchase was quick, fast and easy, no hassles, very happy with the product
product: 50 kg weight set
Debbie Custodio, Kingsford | 02/07/2012

Exellent service and a great roduct at the best price,thank you.Regards Dale Alder
product: Boost Tread Mill
Dale Alder, kilmore/ Victoria | 02/07/2012

We have been delighted with the quality of the product and the service received from Home Gym. When we advised HomeGym of minor damage sustained during transport it was immediately replaced. Assembly was simple and we couldn't be happier with the unit. Thanks HomeGym.
product: Treadmill - Energy
Lorie & Peter Pannowitz, Hunters Hill | 30/06/2012

Very good product fantastic service from Dean, very patient! Great shopping exp. I would recommand HOMEGYM to frds who need tradmills
product: BOOST trademill
Cory, Blackburn | 29/06/2012

Great price, great service. Will definitely make any future fitness purchases through Home Gym Equipment.
product: Boost Treadmill
Dom Jones, Brisbane QLD | 27/06/2012

We got friendly and efficient service and the promise of prompt dispatch was kept. We also got an excellent price, cheaper than any other we checked online. This was our first order from HOMEGYM but if we require further fitness equipment it wont be the last. Thank you HOMEGYM. JS
product: Dymo Treadmill
Joseph Sutcliffe, Gold Coast Queensland | 21/06/2012

I purchased a Recumbent Excerise Bike and love it. We paid for it one day picked it up the next, the service was great. I had a little trouble with the tension cable but with one quick call, I recieved the help required. Thank you for your quick and effecient service.
product: Recumbent Excerise Bike
Diahann Gould, Wattle Grove NSW | 21/06/2012

Product was as advertised, delivery prompt and service was professional throughout the process. Would have no problem recommending Homegym to others.
product: Lifestyle Dymo Treadmill
Ken Randle, Dora Creek NSW | 11/06/2012

Quality product, fast shipping, fantastic customer service and all at a great price. Will definitely recommend this site to friends!
product: Lifespan Boost Treadmill
Jenni Watt, Qld | 06/06/2012

Great customer communication from Dean. Products arrived as described. Thank you. A+
product: Bench & 110kg weight set
K O'Neill, Queensland | 05/06/2012

The whole ordering / collection process couldn't have been simpler, and everything went to plan. On arrival at the warehouse to collect the treadmill, the staff member was extremely helpful, and nothing was too much trouble to get the package safely into my car. Would recommend Homegym to anyone
product: Lifespan Dymo Treadmill
Robert Plant, Berowra, NSW | 03/06/2012

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