Gym Equipment FAQ
Q Do you have a Warranty on your Gym Equipment ?
Yes we do. We have a lifetime warranty on all our treadmill models ( motor) and 1 Year Warranty on all other equipment.
Q1. Are online payments safe on your website? All online payments are 100% safe. We use eWAY which is the leading Internet payment gateway provider operating in Australia, New Zealand and United Kingdom. Major companies who currently use eWAY include; Qantas, Australia Post, Optus, Harvey World Travel to name a few.
Q2. How long have you been trading?
We have been trading since 1990 importing the highest quality products for the Australian market. Every year we continue to grow in the marketplace and we now have warehouses in Derrimut 3030 Victoria and Leichhardt 2040, Sydney New South Wales.
Q3. Do you have a showroom?
Some Products are available on display in Sydney and melbourne. Its best to email us or call Dean direct on 0402 616684 to check if we have it in stock for viewing. You can pick up products direct from our warehouse or we can send them via courier.
Q4.How do you compare Endurance products with the market?
The best thing about all Endurance products is that they are reasonably priced. Endurance imports all its products therefore cutting out the middleman and offering factory direct prices all our customers. Endurance also prides itself on quality offering extended warranty on its products.
Q5.Continuous vs. Peak - Treadmill Motors
When analysing any treadmill motor horse power, you should always go by the continuous hp rating. Continuous hp is what the motor constantly runs at while the peak hp is really only reached when the machine is initially turned on and when it is starting to strain (i.e. changing incline levels or needs a service). If a motor were to run at its peak for too long, this can eventually burn the motor.In Summary, a true reflection of the motor rating should be based on the continuous hp as this is what the motor constantly runs at.
Q6. Comparison between Endurance Spin Bikes
The major difference between all of our Endurance Spin Bikes is the size and weight of the unit. The more expensive the Exercise Bike, the heavier the flywheel which creates a smoother rotation as you pedal. This is a very important feature of the exercise bike as a smoother rotation with give you a better workout. Also the heavier the flywheel, the more resistance you can apply to your workout
Q8. Do you provide a warranty with the gym equipment ?
Yes we do. The minimum warranty we provide is 12 months full warranty on gym equipment and all our treadmill models now have a lifetime warranty on the motor.
Q9. What are the options available for receiving my newly purchased items?
After purchasing items from our online store, you will be prompted with the choice of having the products delivered to your door, or organising a pickup from our Sydney or Melbourne Warehouses.
Q10. Will you deliver to upstairs?
Deliverying upstairs requires extra assistance and needs to be cleared with the courier company before we can confirm this delivery. Please contact us if you have a delivery with stairs
Q11. Do you have a showroom? Am I able to view your products?
We currently have a Sydney showrooms in Leichhardt 2040 for all customers to view and test our quality products. In Melbourne we have a distribution warehouse In Derrimut 3030 Victoria
Please view our Contact us page for our location
Q12. Do you offer lay by or instalment plans?
Yes we currently offer instalment plans with After Pay.
See the After Pay page for more details
Q13. How long will it take for my order to arrive?
Depending on your location, the delivery times may vary but usually its anywhere from 2-3 days In Metro Areas.You can request Express deliveries
See our delivery policy for further information
Q14. What is Home Gym Equipment return policy?
Home Gym Equipment offers a 7 day return policy on all products sold. We will offer a full refund on damaged or faulty goods, or offer a money back guarantee if you’re unhappy with any of our products.
See our return policy for a full explanation
Q15. What is Home Gym Equipment warranty policy?
Home Gym Equipment provides a full minimum 12 months warranty coverage on all products sold. Warranty periods may vary for different types of products. Endurance Treadmills all come with a standard Lifetime Frame and Motor warranty. Lifetime is considered to be 5 years unless otherwise stated specifically.
See our warranty policy for a full explanation.
Q16. I have a question about a product. How do I get my question answered?
If you have any equiries about our products, please do not hesitate to contact us via email or phone. Our friendly staff will always be willing to help and provide information, and will be dedicated in providing you 100% customer satisfaction.
Q17. What are the payment options available?
We accept Visa, Mastercard, American Express, Paypal, Afterpay, Bank Transfer and Cash on pickup
Q18. What currency will I be charged in?
All orders are in Australian Dollars (AUD).
Q19. How involved are Home Gym Equipment in the community?
Home Gym Equipment aims to make a difference by showing our support to the community. We sponsor fun runs, local athletes and local community sporting clubs.
Q20. What products do Home Gym Equipment sell?
Home Gym Equipment variety of quality products include fitness equipment ranging from treadmills to home gyms to spin bikes and free weights, and more.
Do you provide installation service for your products?
Yes Installation service can be provided at an extra cost.